Privacy Policy
Last Updated: [Insert Date, e.g., March 23, 2026]
1. Introduction
Welcome to ZenLeaf Direct ("we," "our," or "us").
We are committed to protecting your personal information and your right to privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [https://zenleafdirect.com/], communicate with us via WhatsApp Business, or purchase our Yixing Zisha teapots and teas.
By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect information that you provide directly to us:
-
Personal Identification Information: Name, email address, phone number (including WhatsApp number), and shipping address when you place an order or contact us.
-
Payment Information: Credit card numbers or payment details processed securely through our third-party payment providers (e.g., Stripe, PayPal, Bank Transfer).
-
We do not store your full credit card details on our servers.
-
Communication Data: Messages, photos, or videos shared with us via WhatsApp, email, or contact forms for product inquiries or custom orders.
-
Technical Data: IP address, browser type, device information, and pages visited on our website (collected via cookies for analytics purposes).
3. How We Use Your Information
We use the collected information for the following purposes:
-
Order Fulfillment: To process your payments, arrange shipping (including customs documentation for international delivery to Singapore, Malaysia, Indonesia, etc.), and deliver your teapots/tea.
-
Customer Service: To respond to your inquiries via WhatsApp or email, provide brewing advice, and handle returns or exchanges.
-
Marketing (With Consent): To send you updates about new teapot arrivals, exclusive offers, or tea culture content via WhatsApp Broadcast lists or email.
-
You can opt-out at any time.
-
Business Improvement: To analyze website traffic and improve our user experience.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties.
We only share information with trusted service providers necessary to operate our business:
-
Logistics Partners: Shipping carriers (e.g., DHL, FedEx, SF Express, local couriers) to deliver your packages.
-
Payment Processors: Secure gateways to process transactions.
-
Legal Requirements: If required by law or to protect the rights and safety of ZenLeaf Direct and others.
5. International Data Transfers
As a global business specializing in Chinese tea culture, your information may be transferred to and processed in countries other than your own (e.g., from Singapore/Malaysia to China for order processing, or vice versa).
We ensure that appropriate safeguards are in place to protect your data during these transfers.
6. WhatsApp Business Specifics
When you communicate with us via WhatsApp:
-
Your phone number and message history are stored on Meta's servers and our local business device.
-
We use WhatsApp Business features (like Catalog and Labels) solely to manage your orders and preferences.
-
We will never share your WhatsApp number with unrelated third parties without your explicit consent.
7. Data Security
We implement reasonable security measures to protect your personal information.
However, please remember that no method of transmission over the Internet or electronic storage is 100% secure.
For high-value items like collector teapots, we may contact you via verified channels to confirm order details.
8. Your Rights
Depending on your location (e.g., under Singapore's PDPA or EU's GDPR), you have the right to:
-
Access the personal data we hold about you.
-
Request correction of inaccurate data.
-
Request deletion of your data (subject to legal retention requirements for tax/shipping records).
-
Opt-out of marketing communications.
To exercise these rights, please contact us at [Your Email Address] or via WhatsApp at [Your WhatsApp Number].
9. Cookies
Our website uses cookies to enhance your browsing experience.
You can choose to disable cookies through your browser settings, but this may affect the functionality of our online store.
10. Changes to This Policy
We may update this Privacy Policy from time to time.
The updated version will be posted on this page with a revised "Last Updated" date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us.