Payment Policy
Last Updated: [2026/3/23]
1. Accepted Payment Methods
At ZenLeaf Direct, we offer secure and convenient payment options for our global customers.
We accept the following payment methods:
-
Credit/Debit Cards: Visa, MasterCard, American Express (processed securely via Stripe/PayPal).
-
Bank Transfer: Direct bank transfer for high-value orders (e.g., collector-grade teapots over $500).
-
WhatsApp Invoice: We can generate a secure payment link directly via WhatsApp Business upon request.
2. Payment Security
All transactions are processed through encrypted, PCI-DSS compliant gateways.
ZenLeaf Direct does not store your full credit card information on our servers.
For bank transfers, please verify the account name matches "ZenLeaf Direct" or our registered business entity before sending funds.
3. Order Confirmation
Your order is considered confirmed only after full payment has been received and cleared.
For custom-made teapots, a [50%] deposit is required to commence production, with the balance due before shipping.
We will send an official receipt and order confirmation via email and WhatsApp once payment is verified.
4. Currency
Prices on our website are displayed in [USD / SGD / CNY].
Payments made in other currencies will be converted at the current exchange rate provided by your bank or payment processor; any conversion fees are the customer's responsibility.
5. Contact for Payment Issues
If you experience any issues during checkout or need alternative payment arrangements, please contact us immediately via WhatsApp at [+86 19016900753].