Privacy Policy

Privacy Policy | 隐私政策

Last Updated: [Insert Date, e.g., March 23, 2026]

1. Introduction | 1. 引言

Welcome to ZenLeaf Direct ("we," "our," or "us").
欢迎来到 ZenLeaf Direct（“我们”、“我们的”或“本公司”）。

We are committed to protecting your personal information and your right to privacy.
我们致力于保护您的个人信息及您的隐私权。

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [https://zenleafdirect.com/], communicate with us via WhatsApp Business, or purchase our Yixing Zisha teapots and teas.
本隐私政策说明了当您访问我们的网站 [https://zenleafdirect.com/]、通过 WhatsApp Business 与我们沟通或购买我们的宜兴紫砂壶和茶叶时，我们如何收集、使用、披露和保护您的信息。

By using our services, you agree to the collection and use of information in accordance with this policy.
使用我们的服务即表示您同意按照本政策收集和使用信息。

2. Information We Collect | 2. 我们收集的信息

We collect information that you provide directly to us:
我们收集您直接提供给我们的信息：

Personal Identification Information: Name, email address, phone number (including WhatsApp number), and shipping address when you place an order or contact us.
- 个人身份信息： 当您下单或联系我们时提供的姓名、电子邮件地址、电话号码（包括 WhatsApp 号码）和收货地址。
Payment Information: Credit card numbers or payment details processed securely through our third-party payment providers (e.g., Stripe, PayPal, Bank Transfer).
- 支付信息： 通过我们的第三方支付提供商（如 Stripe、PayPal、银行转账）安全处理的信用卡号或支付详情。
We do not store your full credit card details on our servers.
- 我们不在服务器上存储您的完整信用卡详细信息。
Communication Data: Messages, photos, or videos shared with us via WhatsApp, email, or contact forms for product inquiries or custom orders.
- 沟通数据： 您通过 WhatsApp、电子邮件或联系表单与我们分享的消息、照片或视频，用于产品咨询或定制订单。
Technical Data: IP address, browser type, device information, and pages visited on our website (collected via cookies for analytics purposes).
- 技术数据： IP 地址、浏览器类型、设备信息以及您在网站上访问的页面（通过 Cookie 收集以用于分析目的）。

3. How We Use Your Information | 3. 我们如何使用您的信息

We use the collected information for the following purposes:
我们将收集的信息用于以下目的：

Order Fulfillment: To process your payments, arrange shipping (including customs documentation for international delivery to Singapore, Malaysia, Indonesia, etc.), and deliver your teapots/tea.
- 订单履行： 处理您的付款、安排运输（包括发往新加坡、马来西亚、印尼等地的国际海关文件）并交付您的茶壶/茶叶。
Customer Service: To respond to your inquiries via WhatsApp or email, provide brewing advice, and handle returns or exchanges.
- 客户服务： 通过 WhatsApp 或电子邮件回复您的咨询、提供冲泡建议以及处理退货或换货。
Marketing (With Consent): To send you updates about new teapot arrivals, exclusive offers, or tea culture content via WhatsApp Broadcast lists or email.
- 营销（需经同意）： 通过 WhatsApp 广播列表或电子邮件向您发送新壶上架、独家优惠或茶文化内容的更新。
You can opt-out at any time.
- 您可以随时选择退出。
Business Improvement: To analyze website traffic and improve our user experience.
- 业务改进： 分析网站流量并改善我们的用户体验。

4. Sharing Your Information | 4. 信息共享

We do not sell, trade, or rent your personal information to third parties.
我们不向第三方出售、交易或出租您的个人信息。

We only share information with trusted service providers necessary to operate our business:
我们仅与运营业务所需的受信任服务提供商共享信息：

Logistics Partners: Shipping carriers (e.g., DHL, FedEx, SF Express, local couriers) to deliver your packages.
- 物流合作伙伴： 快递承运商（如 DHL、FedEx、顺丰速运、当地快递公司），用于投递您的包裹。
Payment Processors: Secure gateways to process transactions.
- 支付处理商： 用于处理交易的安全网关。
Legal Requirements: If required by law or to protect the rights and safety of ZenLeaf Direct and others.
- 法律要求： 如果法律要求或为了保护 ZenLeaf Direct 及他人的权利和安全。

5. International Data Transfers | 5. 国际数据传输

As a global business specializing in Chinese tea culture, your information may be transferred to and processed in countries other than your own (e.g., from Singapore/Malaysia to China for order processing, or vice versa).
作为一家专注于中国茶文化的全球性企业，您的信息可能会被传输到您所在国家/地区以外的国家/地区并在那里进行处理（例如，从新加坡/马来西亚传输到中国进行订单处理，反之亦然）。

We ensure that appropriate safeguards are in place to protect your data during these transfers.
我们确保在这些传输过程中采取适当的保护措施来保护您的数据。

6. WhatsApp Business Specifics | 6. WhatsApp Business 特别说明

When you communicate with us via WhatsApp:
当您通过 WhatsApp 与我们沟通时：

Your phone number and message history are stored on Meta's servers and our local business device.
- 您的电话号码和消息历史记录存储在 Meta 的服务器和我们的本地商务设备上。
We use WhatsApp Business features (like Catalog and Labels) solely to manage your orders and preferences.
- 我们使用 WhatsApp Business 功能（如目录和标签）仅用于管理您的订单和偏好。
We will never share your WhatsApp number with unrelated third parties without your explicit consent.
- 未经您的明确同意，我们绝不会将您的 WhatsApp 号码分享给无关的第三方。

7. Data Security | 7. 数据安全

We implement reasonable security measures to protect your personal information.
我们实施合理的安全措施来保护您的个人信息。

However, please remember that no method of transmission over the Internet or electronic storage is 100% secure.
但是，请记住，没有任何一种通过互联网传输或电子存储的方法是 100% 安全的。

For high-value items like collector teapots, we may contact you via verified channels to confirm order details.
对于收藏级茶壶等高价值物品，我们可能会通过经过验证的渠道联系您以确认订单详情。

8. Your Rights | 8. 您的权利

Depending on your location (e.g., under Singapore's PDPA or EU's GDPR), you have the right to:
根据您的所在地（例如根据新加坡的《个人数据保护法》(PDPA) 或欧盟的《通用数据保护条例》(GDPR)），您有权：

Access the personal data we hold about you.
- 访问我们要持有的关于您的个人数据。
Request correction of inaccurate data.
- 请求更正不准确的数据。
Request deletion of your data (subject to legal retention requirements for tax/shipping records).
- 请求删除您的数据（须遵守税务/运输记录的法律保留要求）。
Opt-out of marketing communications.
- 选择退出营销通讯。

To exercise these rights, please contact us at [Your Email Address] or via WhatsApp at [Your WhatsApp Number].
要行使这些权利，请通过 [您的电子邮件地址] 或通过 WhatsApp 联系 [您的 WhatsApp 号码] 与我们联系。

9. Cookies | 9. Cookie

Our website uses cookies to enhance your browsing experience.
我们的网站使用 Cookie 来增强您的浏览体验。

You can choose to disable cookies through your browser settings, but this may affect the functionality of our online store.
您可以选择通过浏览器设置禁用 Cookie，但这可能会影响我们在线商店的功能。

10. Changes to This Policy | 10. 政策变更

We may update this Privacy Policy from time to time.
我们可能会不时更新本隐私政策。

The updated version will be posted on this page with a revised "Last Updated" date.
更新版本将发布在此页面上，并附有修订后的“最后更新日期”。

11. Contact Us | 11. 联系我们

If you have any questions about this Privacy Policy, please contact us.
如果您对本隐私政策有任何疑问，请联系我们。