Return & Exchange Policy
Last Updated: [2026/3/23]
最后更新日期：[2026/3/23]
最后更新日期：[2026/3/23]
1. Our Commitment to Quality | 1. 我们的质量承诺
Every Yixing Zisha teapot and tea product from ZenLeaf Direct is inspected for quality before shipping.
ZenLeaf Direct 发出的每一把宜兴紫砂壶和茶叶产品在发货前都经过质量检查。
ZenLeaf Direct 发出的每一把宜兴紫砂壶和茶叶产品在发货前都经过质量检查。
However, we understand that issues may arise during transit or that a piece may not meet your expectations.
然而，我们理解运输过程中可能会出现意外，或者某件作品可能不符合您的期望。
然而，我们理解运输过程中可能会出现意外，或者某件作品可能不符合您的期望。
2. Eligibility for Returns & Exchanges | 2. 退货与换货资格
To be eligible for a return or exchange, items must meet the following criteria:
要符合退货或换货资格，商品必须满足以下条件：
要符合退货或换货资格，商品必须满足以下条件：
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Timeframe: You must request a return/exchange within [7/14] days of receiving your package.
- 时间范围： 您必须在收到包裹后的 [7/14] 天 内提出退货/换货请求。
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Condition: The item must be unused, undamaged, and in its original packaging with all tags/certificates intact.
- 状况： 商品必须是未使用、未损坏的，且处于原始包装中，所有标签/证书完好无损。
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Proof of Purchase: A valid order number or receipt is required.
- 购买凭证： 需要提供有效的订单号或收据。
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Video Unboxing: For high-value teapots, we strongly recommend recording an unboxing video. This serves as crucial evidence if the item arrives damaged.
- 开箱视频： 对于高价值茶壶，我们强烈建议录制开箱视频。如果商品到达时损坏，这将作为关键证据。
3. Non-Returnable Items | 3. 不可退货的商品
Due to the nature of our products, the following items cannot be returned or exchanged unless defective:
由于我们产品的性质，除非存在缺陷，否则以下商品不能退货或换货：
由于我们产品的性质，除非存在缺陷，否则以下商品不能退货或换货：
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Custom-Made Teapots: Handcrafted teapots made to your specific specifications (size, clay type, engraving) are final sale.
- 定制茶壶： 根据您的具体规格（尺寸、泥料类型、刻字）手工制作的茶壶为最终销售，概不退换。
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Opened Tea Packages: Loose-leaf tea that has been opened or where the seal is broken (for hygiene and freshness reasons).
- 已开封的茶叶： 已开封或密封破损的散装茶叶（出于卫生和保鲜原因）。
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Sale/Clearance Items: Items marked as "Final Sale" or purchased during special clearance events.
- 促销/清仓商品： 标记为“最终销售”或在特别清仓活动期间购买的商品。
4. Damaged Items | 4. 损坏商品
If your teapot arrives broken or cracked:
如果您的茶壶到达时破碎或开裂：
如果您的茶壶到达时破碎或开裂：
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Please contact us via WhatsApp within 24 hours of delivery with photos/videos of the damage and the packaging.
- 请在交货后 24 小时 内通过 WhatsApp 联系我们，并提供损坏部位和包装的照片/视频。
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We will arrange for a full refund or send a replacement immediately at no extra cost to you.
- 我们将安排全额退款或立即免费为您发送替换品。
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We will handle the claim with the courier company; you do not need to return the broken pieces unless requested.
- 我们将与快递公司处理索赔事宜；除非另有要求，您无需退回破碎的碎片。
5. Return Shipping Costs | 5. 退货运费
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Defective/Wrong Items: ZenLeaf Direct covers all return shipping costs.
- 缺陷/错误商品： ZenLeaf Direct 承担所有退货运费。
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Change of Mind: If you are returning an item simply because you changed your mind, you are responsible for the return shipping costs.
- 改变主意： 如果您仅仅因为改变主意而退货，您需承担退货运费。
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Original shipping fees are non-refundable unless the return is due to our error.
- 除非退货是由于我们的错误造成的，否则原始运费不予退还。
6. Refund Process | 6. 退款流程
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
一旦我们收到并检查您的退货商品，我们将通知您退款是否获批。
一旦我们收到并检查您的退货商品，我们将通知您退款是否获批。
If approved, the refund will be processed to your original payment method within [5-10] business days.
如果获批，退款将在 [5-10] 个工作日 内原路退回至您的原始支付方式。
如果获批，退款将在 [5-10] 个工作日 内原路退回至您的原始支付方式。
Please note that banks may take additional time to post the transaction to your account.
请注意，银行可能需要额外时间将交易入账到您的账户。
请注意，银行可能需要额外时间将交易入账到您的账户。
7. How to Initiate a Return | 7. 如何发起退货
To start a return, please message us on WhatsApp at [+86 19016900753] with your order number and reason for return.
要开始退货，请通过 WhatsApp 发送消息至 [+86 19016900753]，附上您的订单号和退货原因。
要开始退货，请通过 WhatsApp 发送消息至 [+86 19016900753]，附上您的订单号和退货原因。
We will provide you with a Return Authorization Number and detailed shipping instructions.
我们将为您提供退货授权号和详细的运输说明。
我们将为您提供退货授权号和详细的运输说明。
8. How to determine the shipping cost for returns | 8.退货的运费如何判断
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
如果退货是因消费者原因造成的，消费者应承担运费。具体费用应根据您选择的快递公司而定。
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
如果因我们的原因导致收到的商品损坏或不正确，消费者无需承担运费。